Blogs



Hosted Telephony: Ten Traps To Avoid

Today you’re not just buying a new phone system. You’re buying a very different, and dramatically more powerful, entity altogether.

Just look at the way you use your smartphone.

Actual phone calls now use less than 30% of the average user’s battery power. Text, messaging, email, social media, Skype (and many more) are taking the rest. And cramming it all on a single device is making our personal lives richer and more rewarding.

The same is becoming true in the business world – and we’ve hardly got started. So the last thing you can afford is some dead-end technology that won’t even be supported in two years’ time But how do you select a business accelerator rather than another technological millstone? How do you commit to a long-term partner rather than a one-deal vendor?

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Essential Questions For Your Hosted Telephony RFP

You have decided to make the move to Hosted Telephony, a smart move. However, you now face the challenge of selecting the right partner to deliver this for you.

Whether you are migrating from premise-based telephony, or looking to upgrade from your existing hosted telephony provider there is one thing for sure, you have an overwhelming amount of choice.

At face value, all of the resellers appear to provide the same thing, however, nothing could be further from the truth. Scratch away the surface and you will find that resellers have all entered this space from different directions, premise-based resellers forced into having a hosted offering, IT companies naturally extending into telephony and network operators looking to add value to lines and minutes.

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The Remote Worker's Toolkit

In today’s ever changing workplace the case for remote and mobile workers is hard to ignore for forward thinking organisations. Rising cost and time of travel, increasing skill gaps and expensive office space are just some of the reasons why home-working should be seriously considered. So, what are the pro’s and con’s of remote working? We thought we would share the facts, the perceived benefits and how you can realise the true value from remote

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The Insider Secrets Of Hosted Telephony Adoption

The secret to the successful introduction of new technology is not to be found in the ease of implementation, but the rate of user adoption. It doesn’t matter how good the technology is on paper, or how smooth the installation went. If nobody is using it, or they are using it in the wrong way, then it will fail to deliver value to your business.

Here at DMTWC we think hosted telephony can expose you to the chill winds of technology adoption failure more than most other technology purchases. Why? Because everyone thinks they already know how to use a telephone.

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Five Killer Questions On Business Continuity

Hosted telephony and business continuity – five killer questions.

They say that what goes up must come down; the questions here are how long before it is back up again, what do we do in the meantime and how can we stop it going down in the first place?

We are used to thinking about business continuity in terms of key IT services such as network and internet access, business applications and even email, however, the most common communication tool in business, the telephone, is often forgotten. In the new world of hosted telephony such complacency may be very dangerous indeed.

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Understanding the Benefits Of UC and Hosted VoIP

Adopting a UC solution can provide wide-ranging benefits to any business; not just in terms of user experience, but also from an IT perspective.

Collaboration: One of the major benefits of UC is the ability for remote and mobile workers to work collaboratively with their office-based colleagues. As collaborative working becomes more prevalent, audio and video conferencing provides remote users with a more immersive experience.

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Headset Review: Plantronics CS Series vs. Jabra Evolve 65

As a member of a technical support desk that maintain telephony equipment, I find myself on the phone a lot of the time. Also as someone who dislikes the idea of Repetitive Strain Injury (or any injury for that matter) I use a headset instead of the receiver on my desk phone.

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Hosted VoIP: Your Guide To Next-Generation Telephony

Voice over Internet Protocol (VoIP) is the technology that allows us to make telephone calls using the internet. Also known as IP Telephony, Internet Telephony or Digital Telephony, voice is converted into data packets and transmitted using your IP network.

A History Of VoIP: As we enter 2017, VoIP has truly come of age. Although it owes its existence to the development of TCP/IP (the technology that dictates how data packets are formed and transmitted) back in 1972, it first came to our attention in 1995.

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